Compliments, Comments and Complaints
We are very proud of the great work we do every day, and how hard everyone in our school community works. We are always happy to take any compliments, comments and suggestions on board. Feedback is absolutely crucial to enable us to grow and develop in the best possible way. We acknowledge that we cannot please everyone all the time and from time to time there will be disagreements and complaints.
Turning Point Academy takes our responsibility for children seriously. We value the support and partnership of parents and carers and staff. They try very hard to get things right. However, despite everyone’s best efforts, situations may arise which require further attention.
The vast majority of concerns can be resolved informally. There are many occasions where concerns are resolved straight away by the class teacher, office staff or the Principal, depending on whom the complainant first approaches. It is in everyone’s best interest that complaints are resolved at the earliest possible stage.
Complainants must feel able to raise concerns with members of staff without any formality, either in person, by telephone or in writing. This allows staff to establish whether a person is asking a question, expressing an opinion or making a complaint.
TPA has a complaints policy, a copy of which can be obtained from the school office, and is also published in the policies section of this website.
The school has managed the following number of complaints since opening -
2019/20 - Nil
2020/21 - Nil
2021/22 - Nil
2022/23 - 3
2020/21 - Nil
2021/22 - Nil
2022/23 - 3
We are very grateful when people take the time to acknowledge the work we do with positive and constructive feedback.